Due to COVID-19, longer processing times may be required for orders as all our products are made in small batches. Delivery schedules have been varied as relaxations and permissions are constantly changing. Please allow an extra 3-5 days for all orders. Thank you for your patience with us.
Every single product is made afresh at our factory, in small batches, by hand. We make our very best effort to ensure that every order goes out within 24-72 hours during business days. Please note additional time is needed during peak holiday rush.
Our shipping days are Monday through Thursday, to avoid your product being in a transit facility over the weekend. We may due to unforeseen conditions, not be able to ship out orders on certain days.
As a retailer of jewellery, we are unable to accept returns. However, if you have any issues or complaints with your purchase, please contact us. We are here to help! *We are not responsible for wrong shipping addresses or invalid addresses. Any returned items due to the wrong address being given will be charged appropriately.